FAQs
How do I book a trip?
Pick a package on our website or tell us your plans through the contact page, by phone or by email. We prepare a quote and itinerary, and your booking is confirmed once you approve it and we receive the deposit.
Can you tailor a trip to my budget and interests?
Yes. Tailor-made travel is what we do best. Tell us where you want to go, when, who is travelling and what you enjoy, and we will shape an itinerary and price around you.
Is a deposit required, and when is the balance due?
Yes, a deposit confirms your booking. The deposit amount and the balance due date are written on your quote and invoice. See section 4 of our Terms of Service for details.
What payment methods do you accept?
Accepted payment methods are listed on your invoice. If you need a particular option, ask us before you book. Bank or card fees may apply.
Which destinations do you cover?
We arrange trips to Kenya, Tanzania, Zanzibar, Dubai (UAE), China, Germany and Italy.
What travel services do you offer?
We offer tours and safaris, hotels, vehicle hire, activities, and dhow cruises, and we can combine them into one trip.
Can I combine more than one destination?
Yes. A popular example is a safari in Kenya or Tanzania followed by a beach stay in Zanzibar. Tell us what you have in mind and we will build the route.
Do you plan trips for families, couples and groups?
Yes. Share your group size, ages and any special needs, and we will arrange suitable rooms, vehicles and activities.
Do I need a visa?
It depends on your nationality and destination. We can give general guidance, but you are responsible for having the right visa and entry documents, so please also check the official embassy or immigration website.
Do I need travel insurance?
We strongly recommend it. Good cover includes trip cancellation, medical care, evacuation and lost baggage.
What vaccinations or health checks do I need?
Requirements differ by destination and traveller. Please speak to your doctor or a travel clinic before you go, and tell us about any medical or accessibility needs so we can plan around them.
How safe are your trips?
We choose our suppliers with care and brief you before you travel. Safety also depends on following the instructions of your guides and drivers and respecting local laws, wildlife and communities.
Can I change my booking after it is confirmed?
Contact us as soon as possible. Changes depend on supplier availability and may carry charges, for example for name changes or date changes.
How do I cancel, and what will I get back?
Send your cancellation to us in writing. Any charges follow the cancellation schedule in section 5 of our Terms of Service, and approved refunds go back to your original payment method.
What if you have to change or cancel part of my trip?
If weather, safety or supplier problems force a change, we will tell you as soon as we can and offer a suitable alternative or a refund of the affected services.
Where are your offices?
Our head office is on the 5th Floor, One Africa Building, Waiyaki Way, Nairobi, Kenya. We have also opened a new office in Germany. Details are on our contact page.
How quickly will you reply to my enquiry?
We aim to reply within one working day. For anything urgent, call us on +254 702 035 328.
Can I reach you while I am travelling?
Yes. Our team is available 24 hours a day, so you are never on your own during your trip.
How do you handle my personal data?
We only collect what we need to plan and manage your trip, and we never sell it. Read our Privacy Policy for the full details.
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