1Agreement

These terms form an agreement between you and B Hudson Tours Ltd ("we", "us"), a travel company with offices in Nairobi, Kenya and Germany. By using our website or confirming a booking, you accept them. If you book for other people, you confirm that you have their permission and that they accept these terms too. Our Privacy Policy explains how we handle your data.

2Our services

We plan and arrange tours and safaris, hotels, vehicle hire, activities, and dhow cruises, among other travel services. Details of each package, including what is included, are shown on the website or in your written quote.

3Bookings and quotes

• Quotes are valid for the period stated on them and depend on availability.
• A booking is confirmed only when we send you written confirmation and receive the required deposit.
• Please check names, dates and details on your confirmation and tell us straight away about any mistake. Name changes after confirmation may carry supplier charges.

4Prices and payment

• Prices are shown in the currency stated on your quote. Items not listed as included, such as visas, tips, personal expenses and optional activities, are extra.
• A deposit is due to confirm your booking and the balance by the date on your invoice. [Deposit amount and balance due date go here.]
• Prices can change if supplier rates, taxes, fuel costs or exchange rates change before you have paid in full. We will tell you before we apply any change.
• Payment methods are listed on your invoice. Bank or card fees may apply.

5Cancellations and refunds

Some supplier bookings, such as flights and peak-season lodges, may be non-refundable. We will tell you when this applies. Approved refunds are paid to the original payment method within a reasonable time.

6Changes by us

Sometimes we must change or cancel part of a trip because of weather, safety, supplier problems or events outside our control. We will tell you as soon as we can and offer a suitable alternative or a refund of the affected services.

7Travel documents and insurance

You are responsible for a valid passport, visas, vaccinations, health certificates and entry requirements for every country on your trip. We can give general guidance but cannot guarantee entry. We strongly recommend travel insurance covering cancellation, medical care, evacuation and lost baggage.

8Your responsibilities

• Give us accurate information, including medical or accessibility needs that affect your trip.
• Follow the safety instructions of our guides, drivers and suppliers, and respect local laws, wildlife and communities.
• Arrive on time for departures and transfers. We are not responsible for services you miss.
• Take care of your belongings. We are not liable for lost or stolen items.

9Third-party suppliers

Hotels, airlines, lodges, transport and activity operators are independent businesses with their own terms. We choose them with care, but we do not control how they operate.

10Liability

We will carry out our services with reasonable care and skill. Travel carries natural risks, including wildlife, weather and road conditions. To the extent the law allows, we are not liable for loss or damage caused by events outside our reasonable control, by suppliers' acts or omissions, or by your own actions. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or your rights as a consumer.

11Website use

All content on this website, including text, photos and logos, belongs to us or our licensors. You may view it for personal use but may not copy or reuse it commercially without our written permission. We work to keep information accurate, but prices and availability can change, and our website may link to third-party sites we do not control.

12Complaints and governing law

If something goes wrong, tell us during your trip so we can fix it quickly, and then write to us within [REPLACE: number] days of returning. We will investigate and reply promptly. These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction, subject to any mandatory consumer rights you hold in your country of residence.